Frequently asked questions
What does a repair cost, how much warranty do you get and do we come to your area? Here are the answers to the questions we are asked most often.
Can’t find your question? Call us on 02 615 45 20. We are happy to help.
Our prices at a glance
| What | Price |
|---|---|
| Diagnosis at home | €69 |
| Repair after the diagnosis | +€110, €179 at most in total |
| Parts | charged separately |
| Chrono (evening, weekend or within a few hours) | +€50, €229 at most |
| Second appliance during the same visit | +€80 |
| Video repair | €49 |
| Warranty on the repair | 3 months |
All the details are on our pricing page. To see whether we come to your area, check where we operate.
All questions and answers
The diagnosis at home costs €69. If you then decide to go ahead with the repair, €110 is added, so €179 at most in total. Parts are charged separately. More details on our pricing page.
You only pay the €69 diagnosis. After the analysis, the technician tells you which part needs replacing and what it costs, so you can make an informed decision.
No. Parts are charged separately. Our technicians carry the most common parts. Less common parts are ordered and fitted during a follow-up visit.
You get a 3-month warranty on the repair. If the same fault comes back within that period, we repair it again. The exact conditions are in our terms and conditions.
No. If your appliance is still under the manufacturer’s warranty, contact the brand or the shop where you bought it. A repair by us could void that warranty.
Washing machines, tumble dryers, dishwashers, fridges, ovens, hobs, cooker hoods, microwaves and coffee machines. We do not repair appliances used professionally, for example in a restaurant or a laundrette. You will find an overview under our services.
Most brands, yes. Some cheap brands are hard to repair or don’t offer spare parts. Not sure? Get in touch and we will check it for you.
No. We are an independent repair service and do not work on behalf of any brand. In practice, that means no long waiting times and a price you know in advance.
In Antwerp, the Brussels-Capital Region, East Flanders, West Flanders, Flemish Brabant, Limburg, Liège, Namur, Hainaut and Walloon Brabant. More details on where we operate.
No. Our technicians live across Belgium and leave from their own home each morning. The necessary parts are delivered directly to them at home. This means we can reach you quickly, without long travel times and often the very next working day.
Online via our booking page, or by phone on 02 615 45 20. When you book, you see straight away which days and time slots are free.
Often as soon as the next working day. If it’s urgent, choose Chrono: a visit in the evening, at the weekend or just a few hours after your request, for €50 extra. You then pay €229 at most.
Yes. With a video repair, a technician helps you remotely by video, for €49. If a visit is still needed after that, you book a repair at home.
Yes. Built-in coffee machines are repaired at your home in the Brussels and Liège regions. Freestanding coffee machines are repaired in our workshop in Vilvoorde (Schaarbeeklei 636, 1800 Vilvoorde). More on coffee machine repair.
Yes. We repair a second appliance during the same visit for €80 extra. Maintenance costs €50 per appliance.
Most repairs take 30 to 90 minutes. In about half of our visits no parts are needed and the technician solves the problem straight away. If a part has to be ordered, we schedule a second visit.
Make sure the appliance is easy to reach and the area around it is clear. Also note the model number of your appliance and give it when you book, or email it afterwards to hello@we.repair. That way the technician can bring the right parts.
After the repair, you pay the technician with your smartphone by scanning a QR code, or with your bank card. We do not accept cash.